Sellers are responsible for the safe delivery of shipments to their customers. Sellers must agree to send replacements or provide refunds when necessary, according to the Quality Standards.
Quality Standards
| Quality Guarantee |
All plants are guaranteed to arrive alive.
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| Spoilage Guarantee | If there is any spoilage, a free replacement will be sent within 2 weeks. Yellowing and loss of leaves can happen. To be considered spoiled, a plant must lose all leaves, arrive completely dead, or have root rot of more than 15%. |
| Specifications Guarantee |
Plants are guaranteed to meet specifications within 20%. Plant A is specified to be 20 inches tall. |
| Replacement Shipping | Replacement shipments are always free of charge, for both the product and the shipping. |
| Unboxing Video Policy | A video that documents the unboxing process must be submitted with all spoilage claims. |